top of page

Customer Privacy Policy

 

In response to the introduction of the General Data Protection Regulation 2018, Commercial property Real Estates Limited has formulated the following policy and identified the key elements with regard to compliance with the Regulation, which came into force on 25 May 2021.

 

Commercial Property Real Estates are committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully.  We collect information about you to process your order and to provide you with the best possible service. We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.
 

Client information

 

Client data can be accessed via desk PCs and portable devices, such as laptops, tablets and telephones. These devices have password access to allow data to be read. Such information is of non-personal nature and found in the public domain placed there by the individual or firm involved. It is not Commercial property Real Estates Limited practice to buy commercial listing of client prospects and this continues to remain policy.

 

Commercial Property Real Estates Limited will continue to have an interest in making sure the marketing relevant to clients and Commercial Property Real Estates will only process information so as to focus any marketing to the interests of the business organisation and the individual within it. When doing this Commercial Property Real Estates Limited will process any personal information only for legitimate interest and will consider and balance any potential impact on an individual (both positive and negative), and their rights under data protection laws. It is recognised that Commercial Property Real Estates legitimate interests do not automatically override the interests of an individual and the company will not use personal data for activities where company interests are overridden by the impact on the individual unless Commercial Property Real Estates has an individual’s consent or are otherwise required or permitted to by law.

 

Details we require:
 

We need to collect the following information from you:
 

  • Your Name

  • Company Name

  • Address

  • Email address
     

We will never collect sensitive information about you without your explicit consent.

​

This information is kept on secure password protected managed servers and software packages only accessible via password by Commercial Property Real Estate staff.

 

You can check the information that we hold about you by emailing us direct at enquiries@cpreuk.com.

 

Data Protection


This information is kept on secure password protected managed servers and software packages only accessible via password by Commercial Property Real Estate staff and approved third party contractors.

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 
 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements.
 

Cookies


New technologies are emerging on the internet that help deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with customised information from our website.


A cookie is an element of data that a website can send to your browser, which then may store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.
 

Cookies also allow us to make our website more user friendly.
 

We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies.
 

You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.

 

Your legal rights


Under certain circumstances, you have rights under data protection laws in relation to your personal information, including the right to:
 

  • request access to your personal data - commonly known as a "data subject access request". This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;

  • request correction of your personal data - this enables you to have any incomplete or inaccurate data we hold about you corrected;

  • request erasure of your personal data - this enables you to ask us to your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;

  • object to processing of your personal data - where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • request restriction of processing your personal data - this enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

  • request transfer of your personal data - note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you;

  • withdraw consent - where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.
     

If you wish to exercise any of the rights set out above, please contact us. 
 

Data Protection Officer and Complaints

 

Whilst you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) we would appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 
 

The Data Protection Officer is currently Kevin Hopkinson, Company Chairman and Director who will act in the final role as Controller on matters of data policy.

bottom of page